Computer repair & setup
Slow, failing, or brand-new machines — diagnosed, repaired, and set up correctly.
What I do
One person who handles the whole IT problem.
Straightforward help for the machines and accounts your business runs on — whether it is one computer or a small office network.
Networks & Wi-Fi
Internet and Wi-Fi that reaches the whole office, with security configured properly.
Microsoft 365 & email
Mailboxes, accounts, and cloud files organized, migrated, and working.
Security
Updates, antivirus, password hygiene, and protection against scams and phishing.
Data backup
Your files backed up and recoverable — before something goes wrong.
On-site & remote support
Visit in person, or get help remotely when the problem is software-only.
Our promise
“We speak IT — in English and in Spanish.”
Hablamos IT — en inglés y en español.
Who I help
Small teams and practices across Greater Boston.
- Small businesses — offices that need working computers and email without hiring a full IT department.
- Medical and dental offices — front-desk and back-office systems kept running, with security and backups in place.
- Home offices — a reliable setup for remote work, from Wi-Fi coverage to Microsoft 365.
How it works
- On-site visitsHardware, cabling, and anything else that needs hands on it.
- Remote supportSoftware and account problems fixed without waiting for a visit.
- One-time or ongoingCall for a single fix, or arrange regular help that fits your business.
Service area
Boston and the cities around it.
If you are just outside this list, get in touch — it is often still possible to help.
- Revere
- East Boston
- Chelsea
- Boston
- Cambridge
- Somerville
- Malden
- Everett
About
Andres Palacio, PalacioIT
I am an IT support technician based in Boston, Massachusetts, working with small businesses, medical and dental offices, and home offices. I am CompTIA A+ certified and I work in both English and Spanish, so nothing gets lost between the person with the problem and the person fixing it.
Contact
Tell me what is going wrong.
Call, text, or send an email with a short description of the problem and the best time to reach you.
Phone
+1 774 670 6952
Email
[email protected]
Service area
Boston, MA and nearby cities
Email [email protected]